Terms and Conditions
Last updated: January 2026
Introduction
Welcome to NAVAIA. These Terms and Conditions govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these terms.
Definitions
Services — refers to AI voice agents, chat agents, and related software solutions provided by NAVAIA
Client — refers to any individual or business entity using our services
Website — refers to navaia.sa and all associated pages
Services
NAVAIA offers:
- AI voice agents for calls and customer service
- AI chat agents for WhatsApp and web
- Integration with CRM, ERP, and business systems
- Custom AI solutions for businesses
Service specifications, pricing, and deliverables are defined in individual service agreements.
Use of Website
You agree to use our website only for lawful purposes. You may not:
- Attempt to gain unauthorized access to our systems
- Use the website to transmit harmful content
- Interfere with the website's operation
- Copy or reproduce website content without permission
Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of NAVAIA and protected by intellectual property laws. Our AI agent technology and methodologies are proprietary.
Client Responsibilities
When using our services, clients are responsible for:
- Providing accurate business information
- Ensuring proper use of AI agents in compliance with applicable laws
- Informing end-users that they may be interacting with AI
- Maintaining confidentiality of access credentials
Data and Privacy
Use of client data is governed by our Privacy Policy and individual data processing agreements. AI agents process data solely to provide the contracted services.
Limitation of Liability
To the maximum extent permitted by law:
- NAVAIA is not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the fees paid for the specific service
- We do not guarantee uninterrupted or error-free service
Disclaimer
Our AI agents are tools to assist business operations. While we strive for accuracy:
- AI responses may occasionally be incorrect
- Human oversight is recommended for critical decisions
- We do not guarantee specific business outcomes
Termination
We may terminate or suspend access to our services at our discretion if terms are violated. Clients may terminate services according to their service agreement.
Governing Law
These terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be resolved in the courts of Riyadh, Saudi Arabia.
Changes to Terms
We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.
Contact
- info@navaia.sa
- Phone
- +966 59 061 6126
- Address
- Riyadh, Kingdom of Saudi Arabia